How do I watch a film?
To watch a film, you can: purchase an individual ticket, purchase a pass, or redeem an access code if you’ve been given one by the festival. If you make your purchase during the pre-order period, you’ll need to wait until the festival starts to watch your film(s). You will be able to use your ticket or pass to watch the film(s) for the duration of the festival. Once the festival starts, select the title you want to watch from the Festival home page. If you have a pass or a ticket for the title selected, you can click “Watch” to begin viewing. Make sure you’re logged into Seed&Spark with the e-mail that you used when making your purchase!
Where can I watch the film?
You can watch the film on any Internet-connected device like a computer, tablet, or phone (no downloads required!). You can also cast it to a TV. To watch on a TV, click play from the film page. Once the film player is open, hover your mouse over the bottom part of the frame to show icons that enable
(Airplay). As long as you have a Chromecast, Apple TV, or a Smart TV that supports either option, the icons should show up and the film should play on your TV.
Does a festival pass include Mystic Film Festival's in-person events or screenings?
The festival pass covers only online events and screenings on Seed&Spark.
How do I redeem an access or discount code?
Codes can be redeemed during checkout. Make your purchase selection and enter your code in the "Coupon code" step on the checkout page. Please note that your code may be specific to individual tickets or passes only – in that case, your code will not work if you've selected a different product type.
I have a free access code. Do I still need to input my credit card information?
Nope! At checkout, enter your free access code in the "Coupon code" field and click "Apply." If the code provides free access, the credit card fields will disappear. Please note: If you opt to include a 10% donation to cover festival operational fees, you will need to input credit card information.
How can I purchase tickets for multiple films?
Tickets must be purchased individually. Your access to all of the titles you’ve purchased tickets for is tied to your Seed&Spark account (using the e-mail and password that you set during checkout), so make sure you’re logged in to watch! Alternatively, you can purchase a festival pass for access to all titles.
How do I join a virtual event?
You’ll find all available events listed in the Virtual events tab on the Festival home page. Each event will have its own instructions for RSVP or purchasing tickets listed in the description. For panels, follow the instructions on your Eventbrite ticket confirmation.
What is Seed&Spark?
is the platform powering this online festival. Seed&Spark’s mission is to connect people through stories that matter. Since 2012, their platform has helped thousands of creators bring stories to life and to audiences via story-centric crowdfunding
, subscription streaming
, community events
and workplace programs that cultivate a culture of equity and inclusion. In response to the COVID-19 pandemic, Seed&Spark launched a complete online festival platform, keeping creators, sponsors and audiences connected while ensuring the survival of the independent creative ecosystem.
If you’re having a different issue with something not addressed here, you can chat with customer support using the chat box in the lower right corner of your screen.